EOA Technology Resources
Check out the links below to learn more about our new Tech Support Request Portal, EOA Tech FAQs, EOA Google email and apps, and Adobe Connect meeting support.
New Technology Support Request Portal
EOA Technology is launching a new technology support system using Freshdesk, a customer ticketing system. This new system will allow us to more efficiently track and complete EOA technology support requests. This new ticketing system also allows the end-user to better track the status of their request, also referred to as a ticket. Requests can include: EOA website edits, social media postings, calendar updates, technology training/support, Adobe Connect Request, email forwarding to membership, etc.
Click Here for Tech Request/Support Ticket
Frequently Asked Questions (FAQs)
A NEW resource for members to look up common issues technology issues. Note: We are still in the process of building our FAQ section, thank you for your patience.
As part of your membership benefits, EOA also provides its membership with a Google email account (example@eoa.org) to take advantage of other google tools and apps.
Benefits of utilizing your EOA google account:
- Professional email communication
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Access to set up your personal/professional web-based calendar to schedule your meetings and appointments. Easily accessible by phone and on the go
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Create and store files in convenient folders on Google Drive which are accessed whenever and wherever you have internet access. Easily share and simultaneously edit files with colleagues and friends for real-time collaboration!
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Utilize Google Talk instant messaging to communicate instantly to other people in your contacts
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Schedule virtual meetings through Google Hangout
How do I get an EOA google account?
Submit a support ticket to get your login and password and access your free account.
How can I access my account once I have my login and password?
Go to www.gmail.com and sign in to Gmail (top right side of webpage) using your EOA account login and password.
How do I use Google tools and apps?
You can start by visiting our EOA google tutorial site by selecting the following link: EOA Google Tools Tutorial Site
Adobe Connect is web conferencing software that allows the EOA Board and Committee members to collaborate with mobile learning across devices to share documents or have “face-to-face” meetings. Meetings can be recorded and edited to share with members at a later date. EOA utilizes AC for Board meetings, Chapter/Committee meetings, webinars, and trainings.
Contacting Technology
For a technology request, we kindly request you submit a support ticket. We can also be reached by email at technology@eoa.org
Google Hangouts or Google Meet are also great (free!) options for smaller meetings. Click here for detailed instructions for setting up a video or voice meeting. (A gmail or EOA email account is needed.)